Reach the right desk

Panteon Casino contact: three ways to a person

Reach live chat, e-mail or phone any hour, 24 hours a day, 7 days a week, in English from Australia.

Start the chat Secure withdrawals up to A$66,000

Paid today

862,218 A$

3,526 Players online

Licensed by Anjouan Offshore Finance AuthorityALSI-844731 · Audited by iTech Labs and SIQ

16-minute average withdrawalA$184M paid monthly · Max single withdrawal A$66,000

256-bit TLS encryptionBank-grade security · ADR handled by GLI

Something is stuck right now

Three support channels, one team

Use this block when you already know you need a human and want the shortest wait.

Live chat?

Live chat suits a stuck deposit, a bonus that did not land or a quick question; the team replies in about 1 minutes, around the clock.

Start chat

A written record you keep

E-mail fits screenshots, verification documents and anything you want in writing; send it to [email protected] and expect a reply in about 6 hours.

Write e-mail

Phone line

Phone works when you want to talk it through; call +61 2 8673 7718 (AEST) and a person answers in about 5 minutes.

Call now

Panteon Casino in Australia

Same team, Australian hours and an Australian number

Playing from Australia changes the number and the clock, not the way Panteon Casino handles a query.

How to reach

Australian phone+61 2 8673 7718

Support time zoneAEST

LanguagesEnglish, Norwegian, Finnish, German

E-mail[email protected]

Supervision

SupervisorAnjouan Offshore Finance Authority, ALSI-844731

Help

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Nothing resolved yet

Your issue is still open

Removes the worry that a support answer is final and nobody above it can be asked.

First stop: support

Put the issue to the support team first in writing, so that the complaint carries your account details and the exact outcome you expected from us.

Get the reference number

Ask the agent for a reference number and a date for the reply, then keep both together with the complaint e-mails and any screenshots.

Request a manager review

Reply to the agent and ask for a review by a manager when the answer misses the point; a senior colleague re-reads the case and the records.

Panteon Casino licence holder's regulator

Send the file to the Anjouan Offshore Finance Authority, licence ALSI-844731, if the manager review closes without a fix you accept.

Five e-mails, one team

Send money queries to payments, not support

Panteon Casino sends each request straight to the desk that owns it, so nothing waits in the wrong inbox.

Account

General support[email protected]

Document verification[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

Know your counterparty

Check who holds your money

Shows the entity, licence and address that back every deposit and bet you place with us.

Company

Legal namePanteon Casino LLC

Company number241762 (Anjouan)

Registered addressHombo Road, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-844731

Written contact

Support e-mail[email protected]

Answers in a minute

Ask once, get it answered

Read this when a quick answer beats waiting in a queue for one.

trustDo I need to request my personal data in writing?+

Ask for a copy or a deletion of your personal data by e-mailing [email protected] from your registered address. Player records are handled under the licence held by Panteon Casino LLC.

trustWhy does support keep asking to confirm who I am?+

Give the agent the e-mail address registered on your account and the last four digits of the payment method you used. Nobody on the team ever needs your password, so never share it in a chat, an e-mail or a call.

trustWhat if I need to check the licence a casino holds?+

Panteon Casino LLC operates under licence ALSI-844731 issued by the Anjouan Offshore Finance Authority, company number 241762 (Anjouan). Quote either number if a payment provider or a bank queries the account.

trustWhat if I cannot explain my problem in English?+

Support replies in English, Norwegian, Finnish and German, around the clock. English is the fastest route, because it is staffed at every hour of the day.

trustWhy is my withdrawal still waiting on verification?+

Verification is finished in about forty-three hours once your three documents are in. Slow images are the usual cause of delay, so send a clear photo identification, a proof of address and a payment method screenshot.

trustWhat if the first answer does not satisfy me?+

Reply to the answer you were given and ask for it to be escalated; [email protected] reaches the team that handles disputes. If the outcome still leaves you dissatisfied, you may take the matter to the Anjouan Offshore Finance Authority, the regulator of this licence.

Panteon Casino hours

Slow at peak, quick at 3am

Useful the minute you have sent a message and want to know when to expect the reply.

Live chat

Chat hours24 hours a day

Chat first replyOne minute

All hours shown inAEST

E-mail

E-mail address[email protected]

E-mail replySix hours

Phone

Phone number+61 2 8673 7718

Phone waitFive minutes

Have these details before you write

Gather these five items so the agent can trace and fix your issue straight away.

Your login e-mail address
Screenshot of photo identification
Proof of address document
Payment method screenshot
Any prior chat or e-mail reference